Returns & Exchanges
At The Varsity, we strive for 100% freshness and satisfaction with every order. Due to the perishable nature of our food products, we offer a dedicated resolution process for items that do not meet our quality standards upon arrival.
Inspect Your Order
Upon delivery, immediately inspect your package and ensure all food items are at the correct temperature and free from damage.
Document Issues
If you notice any quality concerns or missing items, take clear photographs of the product and the shipping label within 24 hours of receipt.
Contact Support
Email our customer care team at [email protected] with your order number and the documentation to initiate a refund or replacement request.
Receive Resolution
Our team will review your claim and process a credit to your original payment method or ship a replacement order at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing